Privacy policy

Last updated: 10 November 2026

This policy explains what information Chillfresh Technologies collects, how it's used and the choices you have. It covers our website (chillfreshtech.com.au) and our apps, including the apps we publish on the Apple App Store and Google Play.

"Chillfresh", "we", "us" and "our" mean A.C.N. 703 536 823 Pty Ltd (ACN 703 536 823) and Chillfresh Pty Ltd, which together operate Chillfresh Technologies, Brisbane, Queensland, Australia.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth) and, for users in New Zealand, the Privacy Act 2020 (NZ).

The short version

  • Your work stays on your device. Our apps save jobs, readings, reports and photos on your phone, tablet or browser. They aren't sent to Chillfresh servers.
  • No Chillfresh account. Our apps don't need a login.
  • We don't sell your information, and we don't use it for advertising.
  • Purchases go through Apple or Google. We never see your card details.

Information you keep in our apps

When you use our apps, you may enter:

  • Job and site details: for example a homeowner's or client's name, phone number, email and address, notes, and building or room details.
  • Equipment details and readings: for example unit type, brand, model and serial numbers, temperatures, pressures and the results worked out from them.
  • Photos: for example equipment, nameplates and work done. Photos can show the inside of homes and buildings and sometimes people.
  • Your business details: for example your business name, ABN, phone number, logo, technician name and licence number, which go on your reports.

This information is stored on your device only. Chillfresh doesn't receive it, can't see it and doesn't keep a copy.

Photo folder. Some of our phone apps also save a copy of each photo you take to a folder on your device, such as Files › On My iPhone or Pictures on Android, so your phone's own backup covers them. You can turn this off in the app's Settings. Photos already in the folder stay there until you delete them.

Backups, job files and reports. When you create a backup, send a job file or share a report, the file goes where you choose to send it (for example email, Files, Google Drive or iCloud). Job files and reports can contain a homeowner's or client's details, so share them carefully. That service's own privacy policy then applies.

If you collect other people's details. When you record a homeowner's or client's information in our apps, you're responsible for collecting and using it lawfully, including telling them why you're collecting it. You can delete a job, and its photos, at any time from within the app.

Information we receive

We only receive information about you in these situations:

  • When you contact us. If you email us (for example at support@chillfreshtech.com.au) or use an in-app "Report a problem" or "Suggest an improvement" link, we receive your email address, your name if you include it, and anything you write or attach. We use it to reply and to improve our apps. Please don't send homeowners' details unless we need them to help you.
  • When you buy something. Purchases and subscriptions are handled by Apple (App Store) or Google (Google Play). We use RevenueCat, a payment management service, to confirm what you've bought and to restore purchases on a new device. We and RevenueCat receive purchase details such as the product, the date, the store's transaction ID and an anonymous app user ID. We don't receive your name, card number or billing address. See Apple's privacy policy, Google's privacy policy and RevenueCat's privacy policy.
  • When you visit our website. Our website and web apps are hosted by Cloudflare. Like any web host, Cloudflare processes technical information such as your IP address, browser type and the pages requested, to deliver the site and protect it from attacks. Our website uses Google Fonts, which means your browser requests font files from Google. We don't use advertising cookies or tracking pixels. See Cloudflare's privacy policy.

Crash reports and analytics. Our apps don't currently collect analytics or crash reports. If that changes, we'll update this policy and the app store listings before we start, and we'll keep it free of homeowners' details.

How we use and share information

We use the information we receive to:

  • answer your questions and support requests;
  • provide and restore the features you've paid for;
  • keep our website and apps working and secure;
  • improve our apps;
  • meet our legal obligations.

We share information only with the service providers named above, so they can do their job for us, or when the law requires it. We don't sell or rent personal information.

Overseas storage

Some of our service providers (Apple, Google, RevenueCat and Cloudflare) may store or process information outside Australia and New Zealand, including in the United States. We use well-established providers that publish their own privacy and security practices.

Keeping information secure

Information in our apps is protected by your device's own security, such as your passcode, Face ID or fingerprint. Please keep your device locked and up to date, and store backups somewhere secure. We keep support emails in a business email account protected by a password and two-step sign-in, and delete them when they're no longer needed.

Your choices and rights

  • Delete your data: delete jobs in the app, or uninstall the app to remove everything it has stored on your device. Backups and files you've saved elsewhere aren't affected.
  • Turn off the photo folder in the app's Settings.
  • Ask what we hold about you, or ask us to correct or delete it: email support@chillfreshtech.com.au. We'll respond within 30 days.
  • Cancel a subscription in your Apple or Google account settings.

Children

Our apps and website are made for trade professionals and businesses. They aren't directed at children, and we don't knowingly collect information from children.

Complaints

If you have a concern about how we've handled your personal information, please email us first at support@chillfreshtech.com.au and we'll try to resolve it within 30 days. If you're not satisfied, you can contact:

  • Australia: the Office of the Australian Information Commissioner, oaic.gov.au
  • New Zealand: the Office of the Privacy Commissioner, privacy.org.nz

Changes to this policy

We may update this policy as our apps change. We'll post the new version here with a new "Last updated" date. If a change affects how we handle your information in a significant way, we'll also let you know in the app.

Contact us

A.C.N. 703 536 823 Pty Ltd and Chillfresh Pty Ltd, operating Chillfresh Technologies
Brisbane, Queensland, Australia
Email: support@chillfreshtech.com.au